HubSpot product update HubSpot continues to evolve month after month. In this series of monthly blog posts, we’ll show you its newest features.
We’ll first review this month’s most notable new features and go over some of the improvements made to the tool in detail.
Highlights of the month
1. Connect WhatsApp as a channel in the conversation tray
This month, the most important new feature telegram data was the ability to connect WhatsApp as an additional inbox in the conversations section. This new feature will, for now, be included in Marketing Hub and CMS Hub on Pro plans and above . This way, we can connect a business WhatsApp account to HubSpot and manage conversations centrally. We can also create rules to, for example, automatically open tickets when a database contact writes to us through this channel.
HubSpot product update We know this feature has been highly requested give them the opportunity to re-register by Sales Hub users, but for now, they’ve chosen. To introduce it only in hubs, where it. Will be used as a shared inbox, in order. To continue testing and improving the tool. Once it’s proven to work, the plan is to. Expand it to sales and services, so. That each representative can fully track all. Conversations with the company’s leads and customers.
2. Overview in CRM records
HubSpot has introduced a record overview , allowing us to see all the associated properties, activities, and objects our team needs within the central part of our CRM records .
For example, we can combine information from sent sales and marketing emails with property and business updates or associated tickets. We’ll see buy lead all the information we need summarized in the middle of the screen, which will surely improve the overall user experience.
This feature had already been. Announced in previous sessions. And it’s possible that some already had it on their. Portal thanks to the public betas, but it’s finally. Confirmed that it’s being rolled out to all users. Regardless of their plan (including the free one).
Other important new features
1. Approval to send marketing emails
With the Marketing Hub Enterprise plan*, you can request approval from any HubSpot user for new marketing emails. No more email chains or meetings for email approval: with this new feature, approving a new campaign is just a click away.