Easy setup and quick start

Online chat integration is simple and does not require quick start special skills. You can connect messengers in a couple of clicks and start communicating with clients.

Connection instructions:

4. Creating an online chat widget
   In your Roistat personal account, go to the “Online chat” section and create a new widget by selecting the parameters (website, messenger).
5. Connecting operators
   In the “Operators” tab, click “Add phone number list operator”, enter the name, email and password to log in to the application.
6. Installing Roistat Chat
   Operators can use the application to quick start communicate with customers by logging in with the specified data.
7. Set up notifications and automation
   Add rules for automated messages and notifications to quickly respond to requests

Additional features

Need to connect employees from different what is the difference between cold calling and telemarketing? departments? It’s easy! You can connect an unlimited number of operators to one number in Telegram or WhatsApp for different tasks:

• Managers to control metrics
• Sales managers for communication with clients
• Technical support to help customers

This way, the client receives support at every stage of the funnel, from the first click to renewal.

Our experience of use

At Roistat, we actively use “Online Chat” to solve internal tasks. It helps optimize interaction with clients, determining their readiness to buy quick start and maintaining communication via messengers.

How chat solves our problems:

• We continue communication in messengers japan number list at the request of clients after the call, which helps to retain them.
• In case of failure to call, we initiate contact via messenger, increasing the chances of a response.

Main advantages

• Templates for typical situations speed up and simplify communication.
• Integration with CRM improves analytics and automatically updates customer cards.
• Communication via Telegram, WhatsApp and email is carried out in one window, which increases employee efficiency.
• Key metrics like number of closed chats and average handling time are instantly reported, helping you identify growth opportunities.

We noticed that 20% of users who started communication via chat continue the interaction, which helps generate targeted leads. Convenience of communication increased conversion to 35%.

Automation has reduced the workload of employees and accelerated the processing of requests, which is important in a highly competitive environment. Online chat has become an integral part of our work, standardizing processes and increasing the efficiency of communications.