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main reasons for failed deliveries makes it easy to design a plan that prevents them from happening. While it may be impossible to avoid these deliveries altogether, minimizing them is a reality.
When a customer enters the delivery details during checkout, they often make mistakes. Typos in the zip code or street name can easily send the parcel to another city or state. An innocent mistake leads to serious expenses.
Many companies automate the checkout and delivery process without checking the address. No matter how many customers you have, manual scans are time-consuming and even more costly than failed deliveries. That’s where address validators come in.
Real-Time Delivery Tracking
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not many people have the opportunity to stay at home all day, waiting for the courier to come in. When the delivery company experiences delays and unexpected problems (e.g. weather, restricted areas, traffic), the customer may not have time to wait. This leads to a poor delivery experience and new expenses for the sender.
A simple way to improve the experience for everyone is to work with a delivery company that offers real-time tracking options. The customer can track the courier and see exactly when they are about to come to their home. This can help the recipient plan their day accordingly.
The tracking option also helps the company gather data about delivery issues. Analyzing this information can help you streamline the delivery process in the future.
Plan for Redeliveries
If the delivery fails the first time, lack data the delivery company may start the process of returning the package to the sender. To prevent this from happening immediately, you need to plan for redeliveries. Even if the courier charges an extra fee for redelivery, it’s likely to be less hefty than the return charge.
With 80% of customers expecting same-day delivery, the second delivery attempt should happen either on the same day or the day after.
In case the customer wasn’t at home when the package was delivered the first time, you can contact them to check when they would prefer the delivery to happen. While this will take up some extra time, you can save money on returned items while improving customer experience in the process.