A failed delivery attempt usa whatsapp number data
means lost money, hurt reputation, and an unhappy customer. While it may seem that some percentage of failed deliveries is unavoidable, there are ways to minimize the problem dramatically.
Understanding how to tackle such deliveries can help you streamline logistics and ensure customer satisfaction. Let’s take a closer look at how unsuccessful delivery attempts work, and what you can do to prevent them from hurting your business.
A failed delivery attempt is a delivery that doesn’t reach the destination the first time. Up to 20% of e-commerce deliveries don’t reach the recipient from the first delivery attempt.
While multiple reasons and errors may stand behind such a delivery, the outcome is always the same. The company loses time and money while the customer’s satisfaction rate goes down. The most common causes of failed delivery attempts that retailers experience are:
Incorrect or Incomplete Address Information
Incomplete or wrong post-purchase behavior: transforming buyers into loyal customers address details are the most common reason for failed deliveries. Companies often fail to check and validate addresses provided to them by the customers. Meanwhile customers often make mistakes when filling out standard online or offline formsform.
As a result, the delivery driver can bring the parcel to an address, which isn’t just on the wrong street but even in the wrong city. These failed deliveries are especially hurtful because such mistakes can’t be rectified quickly.
If no one is present at the delivery address to receive the package, delivery may be attempted again or fail altogether. This issue often happens because the recipient didn’t coordinate the delivery time with the company. While it’s easy to blame the delivery agent for this issue, it’s also often the retailer’s fault.
Restricted Delivery Area
Some locations, lack data such as military bases, gated communities, or remote areas, may restrict access for couriers. The retailer who doesn’t check the address for such issues in advance may face failed deliveries.
Multiple options exist to avoid this problem or to offer additional delivery opportunities. While it may seem as if it’s the customer’s responsibility to inform the retailer about such restrictions, only a few of them do. As a result, the sender bears extra costs.
Explaining the possible delivery time to the customer before they make a purchase can prevent unsuccessful delivery. When a customer understands the delivery options in advance, they are more likely to change their schedule to fit the courier’s.