How to react when your product receives a bad review on Amazon

Our top seller is shaking. It is having a hard time getting back to the sales level it was at. It is normal. These things do not happen now and then.

Then the reviews do not help either. The first one with three stars indicates that it is smaller than expected. The second one with four stars indicates just the opposite. Then a third one with three stars without comments. The average of 3.4 does not help to convert better but it is what there is at the moment. Once again Murphy’s Law applies. When you want five-star reviews you get the opposite. The same product had an average of 4.3 previously with nearly 100 reviews behind it.

1 Try to remove the review with a free sample
2 Write to Amazon support
3 Accept the review and improve
4 Start from scratch

Try to remove the review with a free sample

We are also seeing worse reviews. One star for example on a recently launched product. Sometimes the issue could have been resolved because we made a mistake when preparing it. We often react and send a free sample to the customer to see if updated 2024 mobile phone number data we can change their mind. The last time we were not lucky. The customer did not react as we would have liked after receiving the free sample.

Write to Amazon support

Sometimes you can also try to remove a product review by contacting Amazon support. As a precondition, you have to prove that the review violates Amazon policy. For example, inappropriate language was used. This is complicated them is a way to optimize data because certain words are usually automatically blocked from being used, if I recall correctly. We have rarely achieved anything by writing to support.

Accept the review and improve

This is what happens in most cases. Move on, but not without having learned something new. Each negative review helps you improve snbd host packaging, descriptions, photos, videos, features, etc. As long as the average is good, negative reviews do not kill you, but rather the opposite. They give more credibility to positive reviews.

Starting from scratch

I already talked about relaunching a product with bad reviews in yesterday’s post. This may make sense when too many negative reviews have accumulated. The bad thing is that people tend to follow the line of those who have previously rated it. If it starts off negatively, it often stays that way. As I mentioned previously.