If you want to know how to take advantage of the full potential of WhatsApp to generate sales, make money and at the same time build your customer portfolio, then read until the end.
Today, 98% of WhatsApp messages are viewed. If we compare this to sending emails, an opening rate of around 35% is often a reason to celebrate, depending on the company and the segment.
That’s why it’s important to have WhatsApp as a support tool when making sales.
Remember, WhatsApp should complement, not replace, your options for contacting your customers. Email and phone still make a big difference in generating sales.
1 – Why do customers prefer contact via WhatsApp?
Practicality and speed in communication are important factors for any negotiation.
When a bog to live longer and better? has a question, they want the answer as quickly as possible and WhatsApp allows this to be done.
A sales professional who responds quickly gains customer empathy.
2 – The customer is free to respond at the best time for him.
Another important point that sets WhatsApp apart from other forms of superhostess ekaterina zhukova: “the guests who come are great, you need to know this and love people” is that the response rate is much higher compared to emails, for example.
Read Also: What is the difference between B2B and B2C business?
What you should do to sell on WhatsApp:
1 – Don’t go around making contact with people who don’t know you.
Don’t spam. The term is the same as that tw list for sending emails, and in practice it is similar. The difference is that in the case of WhatsApp you can have your number blocked if you keep sending messages to people you don’t know.
Use WhatsApp as a means of contact only after the customer shows real interest in your solution.
Whenever possible, recommend that the person you contact save your contact information on their cell phone. This way, you can also send out mailing lists, which can greatly help with sales.
2 – Respond as quickly as possible.
As I said before, speed is one of the biggest advantages of WhatsApp. The more attention your customer has during a negotiation, the closer you will be to the sale.
I can’t help but mention Pcontrol’s Whatsapp function.
With 1 click you can contact your customer either by message or even by call if you use WhatsApp web.
You don’t need to save the customer’s contact on your cell phone, it’s quick and easy, just make sure your customer’s contact is in the cell phone field of their registration.
The function is free and available to those who use Pcontrol’s CRM and Sales Funnel.
3 – Sales is about relationships, including on WhatsApp
WhatsApp was created to bring people together. So, just like other forms of contact, you must engage with your customers and not just send them promotions.
Always be someone who adds value, both in B2b and B2c.
WhatsApp is useful for all markets because the person who makes the purchasing decision is always a person. The difference is that in some cases it is more difficult to get the WhatsApp of the right person.